Rakuten Travel, Rakuten Fashion and Rakuten Rewards deliver standout performance The expansion of the Rakuten Ecosystem’s customer base was also evident, with average monthly active users in Japan surpassing 39 million, a YoY increase of 11.2%. This was due in part to strong growth in the company’s domestic e-commerce Non-GAAP operating income, which reached 95.6 billion yen, an increase of 36.6% compared to 2021. What’s more, loyal customers using two or more services in the Rakuten Ecosystem reached nearly 76%,” pointed Mikitani in regard to the growth in the Rakuten Ecosystem’s customer base in the past year. “More than 39 million monthly active users now use Rakuten Group’s services in Japan – an increase of 11.2% year on year. The company achieved a record-high consolidated revenue of 1.9 trillion yen, representing a significant increase of 14.6% year-on-year (YoY). The Rakuten Group had a standout year in 2022, with double-digit revenue growth across all three of its segments: Internet Services, Fintech and Mobile. What’s more, loyal customers using two or more services in the Rakuten Ecosystem reached nearly 76%.” Mickey Mikitani, Rakuten Group Chairman & CEO Rakuten Ecosystem reaches new heights in 2022 Chairman and CEO Mickey Mikitani and leaders from the Rakuten Group shared highlights from the past year from the company’s diverse portfolio of more than 70 services. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.On February 14, Rakuten announced financial results for the fiscal year 2022 and fourth quarter of 2022, from its headquarters in Tokyo. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ![]() Any assistance in resolving this issue is appreciated.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. This is really poor performance for an online company and bad business practice. A responsive help email address that doesn't just take you to dead-end and leave you there A responsive chatbot that doesn't just take you to a dead-end and leave you there Clarification on the company's return policy on the purchase page Clarification on the requirement that a Kobo app is required to read the ebook on the purchase page I've emailed them four times over the span of nine days and received no response. I tried requesting a refund at least five or six times via the chatbot and it did the same thing.Īfter the chatbot failed, I tried contacting the company via which was listed as a way of getting in touch. But when you following these choices and get to the point of requesting a refund, the chatbot ultimately freezes and stops working. I initially did this through the website's chat app, which is run by an AI, and includes a stream of choices that enable you to request a refund. ![]() So, I requested a refund right away on 7 March 2023. I did not want to download a whole new app to read the book. On 7 March 2023, I purchased an ebook from Kobo Books, entitled "*** *** ***" by ******* ********* for $18.99: When I bought the book, I had no idea that I would have to download the Kobo app in order to read the book.
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